Stop losing money to unexpected chargebacks
Secure your business with Mint Protect
Speak to our team today for more information and early access offers.
Chargeback Protection for Travel Businesses
Shift your business from reactive to proactive risk management. With Mint Protect, you can benefit from comprehensive protection that covers:
Supplier Insolvency
In 2024, 9 airlines globally went insolvent or into administration, exposing agents to potential chargeback risk.
Service Non-Delivery
Chargebacks are commonly lodged for issues outside of the agent's control such as poor performance or non-delivery, even if the supplier hasn't gone insolvent.
Fraudulent Transactions
Chargeback fraud continues to increase, with a 19% increase in cases from 2022 to 2023. More than half of these fraudulent chargebacks were actually completed by the cardholder (friendly fraud).^
Why Mint Protect is a Game-Changer
With Mint Protect, you can safeguard your business and invest in your future growth:
Shield your business from financial risks tied to fraud, supplier insolvency, and supplier non-delivery.
Embedded protection integrates seamlessly with Mint’s payment systems for effortless risk management and lower operational burden.
Focus on your core business, with the peace of mind you're backed by a trusted partner, no matter how a customer wants to pay.
Boost Your Business by Mitigating Risk
Accept more bookings with confidence
Chargeback schemes overwhelmingly favour customers, with decisions made by the card issuer. Mint Protect ensures chargebacks won't affect your bottom line, letting you operate with confidence.
Offer stronger guarantees to customers
As booking intermediaries, travel agents have limited control over what happens during a trip handled by a supplier. Mint Protect provides you with the ability to offer stronger guarantees in the event of supplier insolvency.
Stand out in a crowded market
Mint Protect empowers you to offer unparalleled security and reliability, making your services more attractive to customers.
Invest in Business Growth
With travel agents operating in a low-margin industry, chargeback losses and supplier failures are highly detrimental to business. Ask yourself:
- How much time do you spend handling payment disputes?
- What would supplier insolvency mean for your business?
- Are you confident in your fraud prevention measures?
- Could stronger protection help you grow faster?
In today's market, comprehensive risk protection isn't an optional extra – it's a fundamental building block of a sustainable business model. By investing in the right protection, you're not just safeguarding your current business; you're investing in your future growth.
POLi Payments | New Zealand
POLi lets your customers pay directly and securely using their online banking account.
POLi works seamlessly with all major New Zealand banks including ANZ, BNZ, ASB, Kiwibank, TSB, The Cooperative Bank and Westpac, processing payments for over 1.2 million users.
With 24/7 payment processing, merchants can receive payments without settlement delays caused by weekends or public holidays.
What our customers say
"When Mint came along, they saved us from a world of trouble with the banks. The banks saw travel as high risk – they didn’t like the high transaction values for expensive holidays and wanted to keep the money in suspense, and restricted access to EFTPOS terminals. We can’t obviously operate without the cash flow, so being able to work with Mint has been amazing. We accept all our customer payments for holidays through the Virtual Terminal and pay our suppliers with the MintEFT product."
"I took over the business in 2018, and could not get a terminal from a bank. I applied at all 6 of the major banks and none of them would provide a machine without money behind me. So Mint was a real lifesaver with the Virtual terminal - we currently process all our card payments through it. We’re looking forward to the Mint portal being able to manage the online and EFTPOS transactions all in one place, it will make our life very easy."
"My experiences with the Mint Virtual Terminal, have been fantastic. It drops in all the required booking information, and the transaction is instantly available in the transactions list and the invoice document with all details present. I love it. So streamlined and easy to use. Being able to do it all in place has been a time saver and saves on human error as the information drops in directly from the booking."
“I cannot recommend Mint enough to any business owner. Exceptional customer service is becoming rarer in today’s world, yet that’s exactly what we received from initial sign up and it continues on. Qantas Points are now an exciting value add, but its their service that has really impressed us.”
“Mint makes processing payments so easy for us. It gives our customers flexibility when it comes to payments. The sign up and approval process was seamless, especially that no bond was required. Now we also earn Qantas Points when customers transact!”
"Mint Payments have been amazing. Our clients are loving the credit card link and also the in store credit card experiences. Our bank, who we’ve been with for 40 years asked us for a security to continue with their EFTPOS machine, so we’re exiting to be moving forward with Mint."
Safeguard Your Business with Mint Protect
Transform Risk Management into Business Growth
* Based on payment industry data, that averages up to 1.6% cost of chargebacks to travel merchants; assuming annual processing of $1.5M in card payments. - Kount (2024)
^ Merchant Risk Council (2024)